Trainline – Contact & Support Information
Trainline is a digital rail and coach technology platform operating across Europe. Here's how to get help with ticket bookings, refunds, cancellations, and support.
Why contact Trainline?
- Ticket bookings
- Refunds and cancellations
- Account management
- Technical support
- General inquiries
How to contact Trainline
Choose the contact method that best suits your needs:
1. Online Help Centre
Visit the Trainline Help Centre for FAQs and self-service support.
2. Email Support
For customer service inquiries, email [email protected].
3. Phone Support
Call +44 333 202 2222 for assistance with existing bookings. This number is available 24/7.
4. Postal Address
Write to: Trainline.com Limited, 3rd Floor, 120 Holborn, London EC1N 2TD, United Kingdom.
Refunds & Cancellations
To request a refund or cancel a booking:
- Visit the Ticket refunds and changes page for guidance.
- Use the Complaints page to lodge a formal complaint if necessary.
Tips for Effective Communication
- Have your booking reference and personal details ready.
- Be specific about your issue (include dates, routes, and details).
- Keep a record of all correspondence and reference numbers.
- Stay calm and polite; escalate if the first contact cannot help.